This is interesting follow-up to a story I told in my Slingshot book. My topic was in-flight entertainment, and how individual seat-back TVs provided a whole new and infatuating flying experience.
But I also pointed out that inexplicable design flaws as well as quickly advancing consumer electronics technology may soon make the TVs obsolete – and therefore a risky investment for airlines. It turns out, my prediction was right. Airlines are beginning to dump the entertainment systems – and the move may benefit both passengers and the airlines. Why would that be? Because the systems rapidly transitioned from providing Infatuation to passengers to becoming Pain Points for all parties involved.
Read details in Fast Company here: http://www.fastcodesign.com/